Effective Date: 30.09.2025 Thank you for your purchase of The Program. We want you to feel confident when testing our digital program. This page explains how refunds work for purchases made through Digistore24 — our authorized reseller and payment processor.
Summary
60-Day Money-Back Guarantee: You may request a full refund within 60 calendar days from the date of purchase.
Seller: All payments are handled by Digistore24. Refunds are issued via the same payment method used at checkout.
Digital Access: After a refund is approved, access to the product and related files may be revoked.
This policy applies only to purchases of The Program made through Digistore24. If you purchased through another platform, please follow their refund procedures.
How to Request a Refund
Please choose one of the following options:
Through Your Digistore24 Invoice: Open your Digistore24 confirmation email and click “Change Order” or “Contact Support” to request a refund directly.
Through Digistore24 Support: Visit the Digistore24 Support Page and provide your order number, purchase email, and product name (The Program).
Through Our Support: Email us at ticamendonca1@gmail.com with your full name, order number, and purchase email. We will coordinate the refund with Digistore24.
Refund Window
Refunds are available within 60 calendar days from the purchase date.
Requests submitted after this period are generally not eligible.
Statutory consumer rights (e.g., EU/UK withdrawal rights) remain unaffected.
Covered Cases
The Program (digital guide and related files) purchased via Digistore24.
Duplicate purchases of the same product (after verification by Digistore24).
Not Covered
Purchases made outside Digistore24 or from unauthorized sellers.
Orders suspected of fraudulent or abusive activity (e.g., repeated refund patterns or redistribution of files).
Third-party tools or services that are not part of your Digistore24 order.
Digital Access After Refund
Because our product is delivered digitally, access may be revoked after a refund is issued. Please delete any local copies once the refund is completed.
Processing Time & Method
Refunds are issued by Digistore24 using the original payment method.
Once approved, refunds may take 3–10 business days to appear in your account (depending on country and bank speed).
Currency conversions and bank fees are outside our control.
Chargebacks
If you initiate a chargeback, your order may be temporarily blocked during the investigation. Please contact ticamendonca1@gmail.com or the Digistore24 Support Team first so we can resolve your issue faster.
EU/UK Withdrawal Rights
If you are located in the EU or the United Kingdom, you may have a statutory 14-day withdrawal right unless you consent to immediate access to digital content. Our 60-day guarantee is an additional voluntary benefit.
Digistore24 GmbH is our authorized reseller and payment processor (Seller of Record). Digistore24 handles payments and refunds in accordance with applicable regulations. For more information, please refer to the Digistore24 Privacy Policy.